Frequently Asked Questions.


Is this 100% Virgin Human Hair?

Yes it is! Our hair is sourced directly from specific countries. It can straightened, curled and coloured just like your natural hair, We pride ourselves in making sure that your extensions go an extensive quality check process.

How long will it take to receive my hair?

At Dark Shugar Hair Company, we require a processing time to prepare your order and perform a quality check.

PROCESSING TIME IS 2 - 8 BUSINESS DAYS - unless stated otherwise.

Your order can be shipped out anytime during this period depending on stock.

The actual shipping time depends on shipping method chosen during checkout.

A combination of our processing time and shipping type chosen during check out determines when you will receive your order.

How long will it take to receive my custom wig after drop off? (Manitoba only)

Wig processing time is 3 - 5 days. Next day service is available with a $25 fee. You will be contacted once your custom crown is available for pickup/scheduled delivery.

Can I buy my extensions during my hair appointment?

We recommend that you buy your extensions first on the website to secure them. We cannot guarantee that the texture and length you’re interested in will be available during the time of our appointment.

How can I cancel/change my order after it’s been placed?

Cancellation — We do not accept order cancellation under ANY circumstances after 24 hours of placing your order. If you would like to cancel your order – a period of 24 hours is given to contact us via email, contact form or phone call. Even if you do not receive a reply within the 24 hour period, your request will still be granted.

Changing Order — Please contact us within 24 hours to change your order, by providing us with your order number and new item request. If you would like to add an item i.e. closure to your order, please contact us before your order is shipped.

How many bundles of hair will I need for a full head?

Because the hair is sold according to weight (100g);

2 Bundles of hair : 10″ – 16″.
3 Bundles of hair : 18″ – 24″
4 Bundles or more of hair : 26″ – 32″

My country is not available in the shipping menu, what do I do?

Please contact us or fill out the contact form providing your country and you would receive a reply within 24 hours.

Do you offer wholesale?

Yes! Wholesale is also offered. Visit our wholesale page for more info or contact us for wholesale price quote or inquires.

Do you only accept PayPal for checkout?

For your security, only PayPal is used as our official checkout option. You do not need to open a PayPal account to checkout. Simply click “checkout with PayPal” & choose their “use credit card”.

Where are you based?

We are based in Canada


Any other questions?

Feel free to contact us →